The ‘hot’ topics

New Year, New Start
– What new ‘thing’ are you introducing in 2018?
– What was your best initiative in 2017?

How to encourage franchisees to invest in and develop their business
Phil Gaffer, Papa Johns

What makes a good Annual Conference?
– Forward planning
– Use of internal vs external speakers and do you pay them?
– Setting a theme – getting the message across to your network
– Franchisee led case studies
– Main sessions and breakouts

How franchisors benchmark performance data
Steven Frost, Smith & Henderson

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