Moneypenny looks after telephone calls and chats for businesses of all shapes and sizes – from sole traders right up to multinational corporations. We give you one person, or a whole team, who gets to know you, your customers and how you run your business. Based in Wrexham, North Wales, Moneypenny’s striking 91,000 sq ft ‘dreamland’ office boasts a treehouse meeting room, a village pub and spectacular countryside views. Moneypenny is proud to have won the Queen’s Award for Enterprise and has been recognised in The Sunday Times ‘100 Best Companies to Work For’ five times, including a top 5 listing in 2015 and 2017.


We work with franchises who are looking to cut switchboard costs and improve customer service levels. Over 13,000 businesses benefit from our mix of extraordinary people and ground-breaking technology to answer calls and deliver live chats exactly as if based in your office. Your Moneypenny Receptionists will answer all calls and chats 24/7, or just provide support for the calls and chats your own team can’t get to – you choose.

  • Gain a key insight into the times your business needs support
  • Extend virtual opening hours, 24/7 if required
  • Deliver outstanding service
  • Capture every inbound lead promptly and professionally

As a EWIF member, you are entitled to a two-week free trial with Moneypenny along with ongoing preferential rates.


We have different sector verticals as we know the callers’ journey can vary greatly depending on the industry.  We have franchise, automotive, legal, property, healthcare and professional services sectors.

Within these sectors wereduce costs, deliver outstanding service and capture every opportunity.

Moneypenny provides a professional, 24-hour service that specialises in handling calls and a managed live chat service for franchises. Your Moneypenny Receptionist will allow you to get on with what you do best, working without distractions and ensuring you never miss another opportunity again.

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