Claire Boscq-Scott, Aka The Busy Queen Bee, is launching a new Leadership book, Thriving by Caring.
Now in her 9th year, The Busy Queen Bee mission is to inspire businesses to thrive by delivering exceptional customer service. Having published her first book, Thrive with the Hive, in 2016, 10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture.
Claire has just self-published her second book, Thriving by Caring, 10 business leadership principles for exponential growth in the 21st Century through a Caring Service Culture, where she outlines her ten strategic leadership principles to successful growth through a Caring Service Culture; to start changing the service delivering by bringing more care to everything leaders do, meaning being more compassionate, developing better communication, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.
Claire Boscq-Scott, founder of the Busy Queen Bee, said: “It all started when my new Franchisee in Morocco asked me for a book in French for the launch of her business in September, and I couldn’t refused, I had 10 weeks to write it, translate it in French and publish it, it has been an obsession over the summer to get it done on time, but the purpose of this book feels anchored so deep inside me that I had to share the message about being more Caring, mixing my passion for customer service and caring, only meant one thing, to write this book so I could challenge, Leaders, to grow and change some old habits, to become the ‘New Era leaders’ in the 21st Century and where businesses become accountable for their people and their environment. “
Claire Boscq-Scott established The Busy Queen Bee brand in 2009 and has more than 25 years’ global experience in the customer services industry and is No13 Global Customer Service Gurus 2018.
Her business offers a range of Customer Experience Solutions now caters to more than 50 companies, across four islands, with 85 professionally trained mystery shoppers. Having now Franchised her business model in Morocco and Mumbai, she also offer extensive training programmes, consultancy and speaking opportunities in the field of Caring Service Culture.
“My passion is to help businesses to deliver consistently exceptional customer experiences resulting in exponential growth and thriving businesses through a Caring Service Culture. Creating customers’ loyalty, improving employees’ engagement resulting on having thriving businesses.” said Claire.