Independent franchisee satisfaction survey reveals outstanding results for fourth year in a row

For the fourth consecutive year, TaxAssist Accountants, the UK’s largest network of small business accountants, has been awarded ‘5-star franchisee satisfaction’, based on positive feedback from its network of more than 200 franchisees.

TaxAssist Accountants rated higher than industry standards for all 29 questions, which inform Smith & Henderson’s final Franchise Satisfaction Benchmark (FSB) report.

A leading independent franchise consultancy, Smith & Henderson creates its FSB reports by inviting a franchisor’s existing franchisees to complete an anonymous online survey containing questions about their experience of owning a franchise.

Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards, sponsored by RBS.

Steven Frost, CEO of Smith & Henderson, said “TaxAssist Accountants was awarded 5-Star Franchisee Satisfaction based on positive feedback from its franchisees.

“They rated it above average across all five key areas that we measure in our industry benchmarking programme, like training and support and relationship with their franchisor. While nothing guarantees a particular franchise is a good fit for you or you will be successful, franchisors like TaxAssist Accountants have recently been awarded 5-Star Franchisee Satisfaction status are a good place to start.”

Sarah Robertson, Group Operations Director at TaxAssist Accountants, said: “As every good franchisor knows, the success of the franchise is totally dependent on the success of its franchisees.

“Feedback from our network is invaluable to highlight what we are doing right and what areas we can enhance. Every year we look forward to digesting each and every comment and with so many positives, the report was a pleasure to read.”

For more information about the Franchise Satisfaction Benchmark please visit www.bestfranchiseawards.co.uk/